Job Description

Role Purpose

The purpose of this role is to lead DevOps team to facilitate better coordination among operations, development and testing functions by automating and streamlining the integration and deployment processes

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Do Drive technical solution support to the team to align on continuous integration (CI) and continuous deployment (CD) of technology in applications

	- Design and define the overall DevOps architecture/ framework to for a project/ module delivery as per the client requirement

	- Decide on the DevOps tool & platform and which needs to be deployed aligned to the customer’s requirement

	- Create a tool deployment model for validating, testing and monitoring performance and align or provision for resources accordingly

	- Define & manage the IT infrastructure as per the requirement of the supported software code

	- Manage and drive the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, to testing, to staging, to release, configuration and monitoring

	- Work with the team to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure with minimum disruptions

	- Ensure on boarding application configuration from planning to release stage

	- Integrate security in the entire dev-ops lifecycle to ensure no cyber risk and data privacy is maintained

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**Provide customer support/ service on the DevOps tools**

	- Timely support internal & external customers escalations on multiple platforms

	- Troubleshoot the various problems that arise in implementation of DevOps tools across the project/ module

	- Perform root cause analysis of major incidents/ critical issues which may hamper project timeliness, quality or cost

	- Develop alternate plans/ solutions to be implemented as per root cause analysis of critical problems

	- Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved

	- Provide knowledge transfer, sharing best practices with the team and motivate

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**Team Management**

	Resourcing

		- Forecast talent requirements as per the current and future business needs

		- Hire adequate and right resources for the team

		- Train direct reportees to make right recruitment and selection decisions

	Talent Management

		- Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness

		- Build an internal talent pool of Hi Pos and ensure their career progression within the organization

		- Promote diversity in leadership positions

	Performance Management

		- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.

		- Incase of performance issues, take necessary action with zero tolerance for ‘will’ based performance issues

		- Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below

	Employee Satisfaction and Engagement

		- Lead and drive engagement initiatives for the team

		- Track team satisfaction scores and identify initiatives to build engagement within the team

		- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team

		- Exercise employee recognition and appreciation

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Deliver No.Performance Parameter Measure

		1.
		Continuous Integration, Deployment & Monitoring
		100% error free on boarding & implementation

		2.
		CSAT
		Manage service tools

		Troubleshoot queries

		Customer experience

		3.

Capability Building & Team Management:

		% trained on new age skills, Team attrition %, Employee satisfaction score