LEAD ADMINISTRATOR L2

Job Description

Key Responsibilities:

Hands on experience in Hardware issues and RAID, experience in problem solving Capability in IBM, Nutanix, HP and Dell Hardware
Manage, configure, and support Windows Server OS (2008/2012/2016/2019/2022/2025).
Expert experience in OS performance issues. Troubleshoot complex OS issues, kernel-level errors, and BSOD problems, strong troubleshooting skill in Windows server recovery.
Perform AD Forest/domain management, FSMO role handling, DNS/DHCP administration.
Configure and manage Group Policies, security baselines, and login scripts
Perform cluster implementation and advance troubleshooting skill for Windows failover Cluster, file server cluster, Always-On clusters.
Implement OS hardening, CIS compliance, and security remediation.
Manage patch cycles using available patching tool like WSUS, SCCM, Jet Patch, Big Fix etc.
Expert knowledge in DHCP, Scopes and understanding super scopes and troubleshooting of any issues.
Must have hands on experience in File share servers, quota implementation and DFS troubleshooting.
Strong experience in migration, upgradation planning, coordination, life cycle management for various Windows technologies like File server, Windows Operating System etc.
Experience in handling print servers, KMS Servers, SFTP servers.
Experience in IIS, vulnerability remediation in IIS, creation of application pool and troubleshooting in IIS related issues.
Troubleshooting on WSUS issues.
An ability to learn new technologies quickly good time management skills with strong documentation skills.
Identify opportunities for efficiencies in work process and innovative approaches to completing scope of work
Provide on-site support at data centre for infrastructure maintenance activities

Working knowledge in Scripting and Automation:

Work with Local & Global Teams:

Perform in 24 x 7 environment in shift roaster and attend calls whenever assigned

Should have good communication skills in English to interact directly with the customer. Should have proper email etiquettes.
To provide technical support to clients at all times, and must respond promptly to issues reported by clients, conducting root cause analysis and going through various testing scenarios for thorough resolution.