Senior Analyst

Job Description

Job Title- Senior Analyst:

Job Location: Bangalore (Work from office)

Time: 12:00 PM to 9:30 pm / 2:00 to 11:30 PM (need to be comfortable for both the slots)Job Responsibilities:

• To work on Private Equity / Real Estate / Hedge Fund Operations such as Fund / Financial Accounting -

Book Keeping, Journal Posting, Preparation of Financial Statements.

• Management Fee Carried Interest and Expense Calculation & Posting. Capital Calls

• Preparation of

• Capital Call memos, LC Opening, Follow Up with LPs for funding Distribution

• Preparation of

Distribution working, LP Memo Preparation, Fund Transfer Wire preparation, Repayment of LCs

• Reconciliation
• Cash Reconciliation, Cash Tracking, Posting Entries, Cash reporting.

Tracking of Capital:

transactions. Valuation

• Valuation of Portfolio Investments.

• To prepare and submit Fund and Investor Reports accurately as per SLA

• To meet TAT and deliver error free services

• To work on partnership accounting Applications

• To strive to create a healthy and professional work environment in the team

• Display interpersonal skills in handling the day to day operations on the floor.

• Suggest and work on process improvements Idea

Domain Skills:

• Very good understanding of Financial Accounting

• General understanding of Capital Markets

• General understanding of Banking

• General understanding of Private Equity / Real Estate / Hedge Funds

• Hands on experience of Private Equity / Real Estate / Hedge Funds systems

• Reasonable understanding of Private Equity / Real Estate / Hedge Funds processes such as

Accounting, Investor Reporting, Capital Calls, Distribution, Financial Statements etc.

Essential General skills:

• Advanced knowledge of MS Office tools.
• Very Good written & spoken communication skills; • Good

Analytical Skills & problem solving skills • Pro-active & Positive Attitude • Ability to Work efficiently and

effectively in a team; • Excellent Customer facing Skills and Ability to build Rapport with Clients • Have

the ability to escalate issues on time to ensure quick resolution • Good phone & email etiquettes.

Do

Support process by managing transactions as per required quality standards

• Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner

• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue

• Update own availability in the RAVE system to ensure productivity of the process

• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions

• Follow standard processes and procedures to resolve all client queries

• Resolve client queries as per the SLA’s defined in the contract

• Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients

• Identify and learn appropriate product details to facilitate better client interaction and troubleshooting

• Document and analyze call logs to spot most occurring trends to prevent future problems

• Maintain and update self-help documents for customers to speed up resolution time

• Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution

• Ensure all product information and disclosures are given to clients before and after the call/email requests

• Avoids legal challenges by complying with service agreements

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

• Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions

• Assist clients with navigating around product menus and facilitate better understanding of product features

• Troubleshoot all client queries in a user-friendly, courteous and professional manner

• Maintain logs and records of all customer queries as per the standard procedures and guidelines

• Accurately process and record all incoming call and email using the designated tracking software

• Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business

• Organize ideas and effectively communicate oral messages appropriate to listeners and situations

• Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

• Undertake product trainings to stay current with product features, changes and updates

• Enroll in product specific and any other trainings per client requirements/recommendations

• Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client

• Update job knowledge by participating in self learning opportunities and maintaining personal networks

Deliver

No
Performance Parameter
Measure

1
Process
No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback

2
Self- Management
Productivity, efficiency, absenteeism, Training Hours, No of technical training completed