Job Description

Total Exp: 11-16 yrs

Loc: Bangalore

NP: Immediate Joiners

JD:

10+ years of IT experience, including 5+ years of hands-on experience in one or more technical disciplines and 10+ years supporting high-quality, reliable technology services.

ITIL Operating Model: Proven record of success running IT Service Management in an ITIL operating model.

• Lead ITSM & Helpdesk
• One point of contact for Bill (Hands on exp working in helpdesk & ITSM process)

Service Management Platform: 7+ years of experience in designing a Service Management platform (e.g., Jira, Service Now, BMC).

ITIL Certification: ITIL v3 or v4 certification is required.

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