Job Description

We are excited to offer you this new opportunity with Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project, your role as Accounts Receivable Team Lead will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.

Job requirements:

• Processing of Billing,

• Sales, Credit Card, Chargeback and refunds processing

• Processing Cash Application

• Account Reconciliations

• Passing of JVs in Client System

• Day to day query resolution and timely process escalations

• Month Closing

• Meeting SLA

• Preparation of Dashboard Reports

• Handling Client Calls / Escalation process

• Measuring KPI’s

• Preparation of Business / Process review deck

• Quality Initiatives

-Assign tasks, monitor workload, and coach team members.

-Track performance and prepare weekly reports.

-Act as main contact for clients and internal stakeholders.

-Maintain SOPs and ensure compliance.

-Identify automation opportunities and manage risks.

-Handle client calls and manage escalations.

-Drive quality initiatives and process improvements.

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Candidate’ profile:

• Advanced English and Spanish

• Ability to manage and coach a team, delegate tasks, and monitor performance

• MS Excel, SAP experience; strong understanding of accounting processes

• Accuracy, attention to detail, proactive attitude, and strong communication

• Prior exposure to Accounts Receivable and team coordination preferred

• Ability to interpret KPIs and implement corrective actions

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Benefits for working with us:

• Competitive salary with attractive set of social benefits:

-Private Pension Plan;

-Monthly Benefit budget;

-Medical insurance;

-Life insurance;

• Christmas bonus;

• Childbirth allowance;

• Relocation package for candidates willing to relocate;

• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;

• Personal development in a multinational working environment through nice extracurricular activities with the team;

• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;

• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);

• Extra annual leave days depending on tenure within Wipro;

• BOOKSTER opportunities;

• Nice designed and central business office;

• Fruits, coffee and tea on the house;

• Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;

• Employee Assistance program;

• Employee Referral Program with attractive incentive schemes

• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues

This position offers a chance to be part of a forward-thinking company that values innovation and a progressive approach to technology. Interested candidates are encouraged to apply and join the team where they can make a significant impact.

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro community by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. We welcome all applicants.

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Deliver

		No
		Performance Parameter
		Measure

		1
		Process
		No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback

		2
		Self- Management
		Productivity, efficiency, absenteeism, Training Hours, No of technical training completed