Job Description

We are seeking energetic, hardworking Software Quality Assurance Engineers to join our Customer Support Team and provide world-class support. Strong Windows OS knowledge and in-depth experience with various PC hardware, debugging technologies. Selected person will work closely with our customers, developers, PMs and internal teams on existing and upcoming products, new features, and technologies.

What you'll be doing:

1. Work with software developers, program managers, and customers to investigate reported issues, assist in root cause determination, and verify reported defects are fixed.

2. Replicate Customer / End user reported issues.

3. Candidate will be working on the latest products and technologies and provide software technical support to our customers and partners.

4. Focus will be to analyze and reproduce issues reported by OEMs customers and partners.

5. Additional responsibilities include testing products on customer specific platforms to ensure compatibility and provide timely communication to cross-functional groups.

6. You will help triage, isolate, and resolve reported problems.

7. Develop and implement software tools that improves productivity.

What we need to see:

1. Bachelor or master's degree in computer science, Electronics, Software Engineering, or equivalent degree.

2. 5+ years experience with 2+ years customer support or software -hardware testing experience required.

3. Experience troubleshooting and resolving hardware or software issues a must.

4. Deep understanding of the Windows OS.

5. Extensive scripting using Python required.

6. Deep knowledge of PC architecture, supercomputers, and computer clusters.

7. Must have extensive experience building, configuring, and troubleshooting PCs, or laptop systems.

8 .Experience with debugging tools, memory dump analysis and remote debug.

1. Strong analytical & problem-solving skills, excellent interpersonal skills and should be able to handle multiple projects independently.

2. Strong interest in or knowledge of CUDA, OpenCL, and deep learning AI.

3. Good written and verbal communication skills are essential.

4. The candidate should be willing to work flexible hours.

Ways to stand out from the crowd:

1. Strong interest and knowledge of Generative AI and various LLMs.

2. Automation experience using C/C++, Ansible, Java, JavaScript.

3. Familiarity working with GPU hardware a strong plus as well as prior experience in PC Game Testing will be an added advantage.