Associate L1

Job Description

Join Wipro Philippines Inc. as an Associate L1

Take on a dynamic role where you’ll be at the heart of delivering exceptional customer service and building meaningful client relationships. As an Associate L1, you will be responsible for managing inbound customer calls, ensuring timely and effective resolution of concerns—all while maintaining professionalism, empathy, and a customer-first mindset.

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Principal Responsibilities:

• Handle inbound and outbound calls according to defined quality, standards, policies and procedures

• Deliver excellent customer service and ensure customer satisfaction in all calls

• Ensure accurate documentation of each call

• Attend to customer queries, concerns and complaints and provide first time call resolution

• Escalate calls to proper parties following proper protocols

• Ensure compliance to all company policies and procedures

• Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems

• Keep all company information which includes customer information confidential and secured

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Skills Required

• Customer service orientation

• Excellent English communication skills (verbal and written) with neutral accent

• Active listening skills

• Computer and keyboard skills (working knowledge of PCs e.g. MS Office)

• Teamwork

• Reasonable analytical skills

• Situation handling skills

• Good motivational fit (job, organization, location)

• Willing to work on shifting schedules, grave yard shift, holidays or rest days as may be required by business exigencies