Job Description

Role Purpose

To handhold New Hires from their DOJ to the end of Process Training where all their issues are resolved. Manage, plan and allocate labs for training. Provide support to new hires on all logistics. Resolve challenges of the Training Delivery team to provide world class training experience. Connect with Training Managers for seamless training delivery.

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Roles and Responsibilities

- Core responsibility is to meet and connect with new hires on a daily basis to understand their issues

- Liaise with support functions for effective resolution of trainee issues

- Engage trainees in an effective manner during the Trainee Awaiting Training Phase in order to arrest infant attrition.

- Effectively audit training labs to check existing lab infrastructure and highlight any changes required

- Should be able to have excellent rapport with training and WFM stakeholders to understand training requirement and numbers and accordingly allocate and manage training labs

- Should be able to represent as a Wipro Brand Ambassador in front of new hires

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