**Job Description Wipro,**a leading global information technology, consulting and business process services company is looking for your talent to join into one of our projects as a Customer Service Representative.

This position belongs to the Business Process Solutions (BPS) area of the company.

Job Responsibilities: ͏

• Solving telephone requests from existing customers.

• Providing information about products and services (additional services, tariffs).

• Providing information on Billing for services and payments for customer's services.

• Resolving customer complaints.

• Work with Service Requests and their transfer to all competent departments (creation, sending, closing, informing the customer about the status of the request).

R͏equirements

• 1 - 3 years of experience in Customer Care.

• English Advanced level.

• High School graduated.

• Professional customer service skills : solution mindset, helping nature, passion for the customer and customer experience.

• Fair written and verbal communication skills.

• Critical thinking and logical thinking.

• Ability to multitask and work under pressure.

• Thinks outside of the box.

• Demonstrated ability to be a fast learner and diligent worker.

• Problem solving abilities.

͏

Location:

Guadalajara, Jalisco.

Type of work:

On-site.

Schedule:

Monday to Friday from 6 AM to 8 PM (general shift).

Salary:

Up to $18,500 monthly.

What we offer:

• Life insurance

• Major medical insurance

• Dental and vision plan

• 30 days Christmas Bonus

• Food Vouchers

Please attach your resume in English to be considered in the position.

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