Job Description

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project, your role as an Travel&Expenses Helpesk Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.

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The skills & experience you need:

- Fluency in English and Dutch;

- At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk;

- Very good analytical and problem-solving skills;

- Numerical competencies;

- Customer-oriented;

- Ability to adhere to TAT and timelines;

- Attention to detail;

- Active listening combined with excellent written and verbal communication competences;

- Knowledge of T&E (Travel & Expense) or Finance domains.

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What you'll be doing:

- T&E Helpdesk Officer main attribution is to offer effective customer assistance (client users and suppliers) concerning its requirements to solve problems;

- Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;

- Ensures that the phone/chat line is open at the beginning of the work program;

- Answer Customer calls/emails/chats and providing guidance regarding the business travels and expenses;

- Acts as single point of contact for the customer and communicates relevant information to ensure the customer’s satisfaction;

- Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;

- Ensures a structured and high-quality communication related to the open cases;

- Creates tickets to the IT support team whenever necessary.

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Benefits for working with us:

- **The chance to work for Top Employer 2024!**

- Competitive salary with attractive set of social benefits:

-Private Pension Plan;

-Monthly Benefit budget;

-Medical insurance;

-Life insurance;

- Christmas bonus;

- Childbirth allowance;

- Relocation package for candidates willing to relocate;

- Great career opportunity to work for one of the biggest brands in the world in a unique work environment;

- Personal development in a multinational working environment through nice extracurricular activities with the team;

- Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;

- Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);

- Extra annual leave days depending on tenure within Wipro;

- BOOKSTER opportunities;

- Nice designed and central business office;

- Fruits, coffee and tea on the house + massage at the office;

- Winner Circle Points **(WCP)**& Long service award**(LSA) **platforms which offers the possibility of both non-monetary and monetary recognition;

- **Employee Assistance program;**

- **Employee Referral Program** with attractive incentive schemes

- The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.