Job Description

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project, your role as OTC Executive will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.

Job requirements:

• Processing of Billing;

• Sales, Credit Card, Chargeback, and refunds processing;

• Processing Cash Application;

• Account Reconciliations;

• Passing of JVs in Client System;

• Day to day query resolution and timely process escalations;

• Month Closing;

• Meeting SLA;

• Preparation of Dashboard Reports;

• Handling Client Calls / Escalation process;

• Measuring KPI’s;

• Preparation of Business / Process review deck;

• Quality Initiative;

• Collections of debts by call and email;

• Manage disputes.

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Location:

• Bucharest or Timisoara, hybrid

Candidate’ profile:

• Advanced level of English AND Dutch;

• Excellent communication skills

• Domain knowledge

• Excellent skills in MS Office, especially MS Excel, MS Visio (Process Mapping);

• Customer Centricity;

• Effective delegation & Time management;

• Commitment for excellence;

• Projects improvement;

• ERP exposure, SAP/MS Visio;

• 2-3 years of experience in relevant F&A operations.

Benefits for working with us:

• Competitive salary with attractive set of social benefits:

-Private Pension Plan;

-Monthly Benefit budget;

-Medical insurance;

-Life insurance;

• Christmas bonus;

• Childbirth allowance;

• Relocation package for candidates willing to relocate;

• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;

• Personal development in a multinational working environment through nice extracurricular activities with the team;

• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;

• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);

• Extra annual leave days depending on tenure within Wipro;

• BOOKSTER opportunities;

• Nice designed and central business office;

• Fruits, coffee and tea on the house + massage at the office;

• Winner Circle Points (WCP)& Long service award**(LSA) **platforms which offers the possibility of both non-monetary and monetary recognition;

• Employee Assistance program;

• Employee Referral Program with attractive incentive schemes

• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.

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