Job Description

Role Purpose

The purpose of this role is to create content to convey complex, technical information to users using multiple techniques (writing, illustrations etc) as per client requirements and applicable quality standards

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Do

1. Prepare new technical content or update it for the clients

   • Interact with SME (internal or Client) to gather and understand the client requirements (target audience), product documentation requirements as well as any specific content writing guidelines available specific to domain (eg, Oil & Gas or Aerospace) or as per industry standards

   • Identify the list of documents (FAQs, product or software manuals, SOPs etc) to be prepared for the client

   • Identify the appropriate authoring tools to be deployed

   • Research, design, illustrate, write, revise, and edit high quality and user-friendly print

   • documentations and manuals for end users of the clients

   • Maintain and follow project tasks allocated including checklists and manage version control as per quality framework

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Deliver

		**No.Performance Parameter Measure**
		1.
		Technical Writing
		Project process adherence – tasks allocated, checklists, quality standards

		First Time Right (FTR)

		On-time release of the document (rework within time)

		Error free work/ Number of reviews

		Client feedback

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