Job Description

Service Now Architect

• At least 10+ years of experience in ITSM, ITBM, ITOM Business Process Consulting, implementation in Service Now, Architecture/Design end to end platform roll out.

• Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities.

• Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities.

• At least 5 years of experience in Service Now- CMDB, Service Map, ITAM.

• Should have built CDM or CSDM models for different customer base • Have done multiple API based, Plugin based, Orchestration based integrations between Service Now and other COTS products.

• Have hands-on experience on Service Now Orchestration and implemented Cloud lifecycle management and provisioning in public and private clouds, hybrid clouds.

• At least 6 years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment.

• Lead Service Now upgrades planning and execution.

• Lead Service Now implementations in a domain separated environment and multi-vendor environment.

• Manages development efforts pertaining to modules of the Service Now platform using JavaScript, including support for newly developed modules / products.

• Participates in the configuration of new applications or suites during planning, development, and rollout phases.

• Contributes to the strategic development of new platform customizations, as needed, based on customer needs.

• Participates in the collection and implementation of tool requirements and investigates as necessary to determine the best solution or configuration options available based on the specific requirement.

• Certification ITIL Foundation, Service Now Admin Certified, Service Now Implementation specialist in ITSM and CAD or ITOM or ITBM is must.

͏

͏

͏

͏