SAP ISU Device Management

Location: Bangalore

Key Responsibilities:

Configure and support SAP IS-U modules including Device Management (DM) and Billing
Manage meter-to-cash processes including meter reading, billing, invoicing.
Implement and support smart meter billing, TOU (Time of Use), and net energy metering
Collaborate with business stakeholders to gather requirements and translate them into functional specifications
Prepare documentation such as BRD, RTM, RICEFW, and test scripts
Provide post-go-live support, troubleshoot issues, and optimize system performance

Required Skills & Experience:

Minimum 1 full-cycle SAP IS-U implementation
Strong hands-on experience with SAP S/4HANA Device management
Deep understanding of regulated and deregulated utility markets, preferably gas.
Familiarity with Australian energy regulations and market structures
Excellent problem-solving and analytical skills
Strong communication and stakeholder management abilities

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Do

1. Bridging the gap between project and support teams through techno-functional expertise

   • For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment

   • Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines

   • Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch

   • Support the solutioning team from architectural design, coding, testing and implementation

   • Understand the functional design as well as technical design and architecture to be implemented on the ERP system

   • Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production

   • Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions

   • Write code as per the developmental standards to decide upon the implementation methodology

   • Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise

   • Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency

   • Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly

   • Support on-site manager with the necessary details wrt any change and off-site support

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1. Skill upgradation and competency building

   • Clear wipro exams and internal certifications from time to time to upgrade the skills

   • Attend trainings, seminars to sharpen the knowledge in functional/ technical domain

   • Write papers, articles, case studies and publish them on the intranet

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Deliver

		**No.Performance Parameter Measure**

		1.
		Contribution to customer projects
		Quality, SLA, ETA, no. of tickets resolved, problem solved,

of change requests implemented, zero customer escalation, CSAT

		2.
		Automation
		Process optimization, reduction in process/ steps, reduction in no. of tickets raised

		3.
		Skill upgradation

of trainings & certifications completed,

of papers, articles written in a quarter

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