ASSET AND CONFIGURATION COORDINATOR L2(CONTRACT)

Job Description

Role Purpose

The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB).
The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him.

Do

• The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one.
• The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services.
• Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations.
• Ensuring that all CI’s are accurately registered
• Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System
• Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB
• Creating reports and analyses the CMDB when requested by the Configuration Manager
• Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own
• Ensuring that authorized procedures and work practices are followed
• Own the SACM process end to end
• Make sure all changes to the CIs and the CMS are controlled, audited and reported
• Make sure the CMS is up-to-date
• Define the naming conventions for the CIs
• Own the CMS
• All updates to the CMS go through the Configuration Manager
• Take control of both the software and hardware CIs
• Control of all assets and liaison with the procurement team is one of the key responsibilities
• Define the asset disposal policy along with the customer
• Work closely with the change and release team to make sure the CMS is up-to-date
• Conduct scheduled and also ad hoc audits of the CIs
• Define an audit policy and audit process covering local as well as remote CIs
• Handle discrepancies resulting out of the audits
• Maintain libraries or other storage areas to hold CIs
• Safeguard the integrity of the logic of the CMDB and associated libraries

• Configuration Librarian in particular will be responsible for the following activities
• Supervise and control receipt, identification, storage and withdrawal of all supported CIs
• Supervise the functional design and support of the CMDB and associated libraries
• Assist in the identification of products and CIs
• Maintain and provide information on the status of CIs
• Number, record, store and distribute Configuration Management issues
• Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library
• Hold master copies of documents, software, etc.
• Notify holders of any changes to their products or CIs
• Assist in conducting audits

KEY SKILLS AND COMPETENCIES

• Good analytic and decision-making skills.
• Good communication skills.
• Good presentation skills.
• Must have conflict resolution abilities.
• Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines
• IT hardware and Software setup, management and troubleshooting capabilities
• Configuration Management experience on document control, source code management, and Defect Management tools
• Should be able to create a CMDB repository
• Should have understanding of the software development lifecycle
• Experience of working in a multi-site environment
• Extensive experience with SCM tools and with build automation software