TECHNO FUNCTIONAL CONSULTANT L2

Job Description

Windows 365 Cloud PC Consultant / Senior Engineer

Role Summary:

Design, implement, migrate, and support Microsoft Windows 365 Cloud PC solutions including Enterprise, Frontline (Dedicated and Shared), Cloud Apps, Intune, Microsoft Entra ID, Microsoft Intune, Conditional Access, and Microsoft 365 services. The consultant will assess the existing Citrix environment, execute the migration strategy, and provide operational documentation and knowledge transfer

Experience:

7 to 12 years in End User Computing (EUC)
Minimum 3 years with Microsoft Azure Virtual Desktop (AVD) and Windows 365
Experience in Citrix to Windows 365 or AVD migration projects
Microsoft certifications preferred

Key Responsibilities

Assessment

Assess existing Citrix infrastructure
Analyse application compatibility

Review Active Directory and Entra ID:

Review identity, authentication, and MFA
Assess network readiness and connectivity
Evaluate licensing requirements
Identify workloads suitable for Windows 365 Enterprise, Frontline, and Cloud Apps
Produce assessment and migration reports

Solution Design

Design Windows 365 architecture
Design networking and connectivity

Design Microsoft Intune management:

Design security baseline

Design Conditional Access policies:

Design Cloud PC provisioning policies:

Design image management strategy
Design disaster recovery and business continuity approach

Implementation

Configure Windows 365 Enterprise
Configure Windows 365 Frontline (Dedicated)
Configure Windows 365 Frontline (Shared)
Configure Windows 365 Cloud Apps
Configure provisioning policies

Configure Microsoft Intune policies:

Configure security baselines

Configure Windows Update for Business:

Configure Microsoft Defender policies:

Configure Bit Locker:

Configure Microsoft Entra Join:

Configure Single Sign-On:

Configure Universal Print:

Configure FSLogix where applicable

Migration

Build pilot environment
Migrate pilot users
Migrate production users
Validate applications
Perform user acceptance testing
Develop rollback plans
Resolve migration issues
Support phased deployment

Security

Implement Conditional Access:

Implement Multi-Factor Authentication:

Configure Microsoft Defender for Endpoint:

Configure Microsoft Defender for Cloud Apps integration:

Apply Zero Trust principles:

Implement compliance policies
Configure device compliance
Implement Endpoint Privilege Management where applicable

Application Management

Package applications using Intune
Deploy Microsoft 365 Apps
Deploy Win32 applications

Publish Cloud Apps:

Integrate line-of-business applications
Validate application compatibility

Monitoring and Operations:

Monitor Cloud PC health:

Analyse performance
Capacity planning
Troubleshoot user issues
Optimise licensing
Produce operational documentation
Develop support runbooks
Conduct knowledge transfer

Mandatory

Windows 365 Enterprise
Windows 365 Frontline
Windows 365 Cloud Apps

Azure Virtual Desktop:

Microsoft Intune

Microsoft Entra ID:

Microsoft 365
Azure
Microsoft Defender
PowerShell
Windows 11

Microsoft Endpoint Manager:

Conditional Access
Identity Management
Group Policy
DNS
DHCP
Active Directory
Networking fundamentals

Preferred

Citrix Virtual Apps and Desktops:

Citrix Cloud
VMware Horizon

Microsoft Graph API:

Azure Automation
Azure Monitor
Log Analytics
Microsoft Sentinel

Service Now integration:

Terraform
Azure DevOps

Migration Experience:

Citrix Virtual Apps and Desktops:

Azure Virtual Desktop:

VMware Horizon

Remote Desktop Services:

Application migration
User profile migration
Identity migration
Image management
Intune migration

Documentation Deliverables

Assessment Report
High-Level Design
Low-Level Design
Migration Runbook
Pilot Report
Test Plan
UAT Report
Security Design
Operations Guide

Knowledge Transfer Documentation:

As-Built Documentation

Soft Skills:

Excellent stakeholder management
Strong communication skills
Workshop facilitation
Technical presentation skills
Problem-solving ability
Customer engagement
Risk management
Project documentation
Team collaboration

Preferred Certifications

Microsoft Certified: Endpoint Administrator Associate
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure Solutions Architect Expert
Microsoft Certified: Identity and Access Administrator Associate
Microsoft 365 Certified: Administrator Expert
Microsoft Certified: Security Administrator Associate
ITIL Foundation

Typical Deliverables

Windows 365 Proof of Concept
Citrix assessment and migration plan
Windows 365 Enterprise deployment
Windows 365 Frontline (Dedicated and Shared) deployment
Windows 365 Cloud Apps deployment
Security hardening

Microsoft Intune configuration:

Pilot migration
Production rollout
Operations handover
Support documentation