LEAD ADMINISTRATOR L1

Role Name: Production Support Specialist (Informatica ETL & Hadoop)

Primary Skills: Informatica ETL (Power Center/IDMC), Hadoop, Production Support, Unix/Linux, SQL/PLSQL, Autosys, Batch Monitoring & Incident Management

Secondary Skills: Spark, Informatica IDMC, Service Now, Shell Scripting, Hive, Job Scheduling, Troubleshooting, Root Cause Analysis, Change/Incident Management

POSITION_SUMMARY:

Level 2 production support role as “Production Support Specialist II” within Global Banking Technology team in India. The successful candidate will be responsible for daily Production Support functions for batch applications. They will work on and ensure that all incidents related to the supported applications are resolved in a timely manner. The resource will ensure functioning of the production environment with the view to maintain stability and control.

Responsibilities:

• Provide application support

• Able to debug and fix production issues by analyzing Shell / Hive scripts, Informatica workflows and SQLs.

• Monitor batch jobs and handle job failures within timelines.

• Monitor daily data load jobs, application and server logs.

• Drive automation and process improvements.

• Participate in high priority incident triage calls which may include but not limited to DB server issues, application server issues, batch job issues, client/regulatory impacting report issues and/or network issues.

• Be able to work with team members support partners located in multiple geographical locations

Support on shifts 9 AM till 6:00 PM IST or 12:30 PM till 9:30 PM EST during week days. Weekend support on rotation which will be qualified for comp off on following weekdays.

REQUIRED_SKILL:

"Unix

PL/SQL

Autosys

Informatica

DESIRED_SKILL

"Hadoop

Spark