Job Description

Wipro’s is seeking a Senior Engineer with deep telephony experience . You’ll be part of a distributed team, modernising and maintaining capture platforms and tools in a multi-cloud environment across many geographies. If you like solving complex problems in simple ways and have a passion for all things audio, then this might be the role for you.

This is a hands-on engineering role with significant ownership: you’ll design, ship and maintain telecommunication services, support production systems, and collaborate across engineering, product, and customer-facing teams to deliver robust solutions.

Key Responsibilities

• Deliver expert-level troubleshooting and resolution for complex, escalated technical issues related

• Collaborate directly with clients to investigate and resolve problems involving functionality ad integrations

• Support and mentor teams to facilitate effective incident resolution and a smooth escalation process.

• Partner with engineering and development teams to escalate software bugs or enhancement requests, and ensure timely resolutions.

• Develop and maintain internal documentation, knowledge base articles, and technical guides for internal and external stakeholders.

• Contribute to proactive initiatives aimed at enhancing platform performance, including monitoring, testing, and tuning.

• Stay informed about platform updates, new features, and evolving trends in customer experience technologies.

• Mentor junior support staff and promote knowledge sharing within the team.

Required Experience & Skills

• You’re enthusiastic, and like solving problems and being hands

• You enjoy communicating and collaborating with

• You’re curious, eager to learn, and have a desire to continuously improve your

• You have previous experience in agile software

• You got deep expertise and experience in software engineering of telephony/voice solutions

• You’ve (ideally) worked in public cloud environments (AWS, Azure, GCP or other).

• You’ve got some knowledge of Docker and Kubernetes (or similar container platforms).

• You’re familiar with highly-automated environments deployed through Infrastructure as Code (using Terraform or similar).

• You know about coding and security best practices and relevant

• You’re comfortable supporting what you

• You’re experienced in programming in C/C++ (oriented to VoIP software) and significant experience in SIP protocol including signalling

• You have experience with SIP signalling analysis for SIP Proxy, SBC, Gateway, Trunk, Registration and bridged media sessions.

• You have experience with OpenSIPs (Load balancing, branches and routes).

• You’re confident with Linux administration (command line) for updating, patching, compiling and creating deb packages.

• You’re strong in IP networking and have knowledge of routing, NAT, DNS, VPNs and firewalls and Audio Codes, Oracle/Acme Packet