Job Description

The job holder is primarily responsible for Service Now Development. The primary responsibility includes developing workflows & support incidents in the areas of various workflows that the application is comprised of. The role is expected to lead the development POD, provide necessary technical support to team to ensure deliverables confirming to schedules & quality standards. Acts as the team’s technical point of contact for day-to-day development support and as the technical lead works closely with the business partners to understand the requirements and translate them to work deliverables from the team members.

Specialists are also primarily responsible to drive process improvements & standardization in the respective areas to ensure improved quality and efficient services. The specialists are required to support to Management in delivery planning by technical & process related inputs for schedules, effort estimation and risk analysis and in identifying emerging technology trends.

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Mandatory Skills:

• 7+ years of experience in software development with at least 5 years of experience working on request workflows within the Service Now application.

• Must have good exposure to Agile Scrum practices and methodology

• Service Now certification (CSA, CAD)

• Strong Core Java development experience

• Strong experience of Service Portal and widgets.

• Demonstrated experience designing and developing process-based solutions

• Demonstrated experience documenting user case processes and BPM workflows

• Ability to transform Business Requirement into Business Process,

End to End experience of Service Now -based application design and implementation.

• Well versed with class hierarchy, Updateset hierarchy, data layer, flows, UI Action /policy, deployment, Integration, SOAP Service

implementation in Service Now, Integration

• Excellent verbal, active listening and written communications skills along with demonstrated facilitation skills

• Proven analytical and problem-solving skills

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Optional Skills:

Service Now

Java Scripting

Java/J2EE Skills

HTML

Angular

API development

Relevant Experience:

At least 5 year of experience in developing Service Now applications