Blackline Admin

Job Description

Role Purpose

The SIMS customer has requested to offshore one Blackline Admin role to manage the Blackline tool, with an immediate requirement to initiate the project.

• Required Skills & Experience

• Relevant experience in Black Line tool – 5+ years

• Strong understanding of R2R processes (GL, Reconciliations, Journals)

• Experience with ERP systems (SAP preferred)

• Exposure to Black Line modules:

• Account Reconciliation

• Task Management

• Matching

• Strong analytical skills and attention to detail

• Good communication skills

Key Responsibilities

• Support Black Line system administration, including user setup, access management, and role assignments.
• Assist in account reconciliation management, including assignment of preparers, reviewers, and approvers.
• Maintain and update reconciliation groups, templates, and frequencies.
• Support task management and close calendar activities to ensure timely month-end close.
• Monitor and schedule system jobs, data loads, and interfaces.
• Assist in transaction matching and issue resolution for unmatched items.
• Perform data validation checks to ensure completeness and accuracy of uploaded data.
• Support change management activities (new account setup, modifications, and clean-up).
• Coordinate with finance teams (RTR/AP/AR) for issue resolution and process alignment.
• Maintain documentation, SOPs, and support audit requirements.

• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

• Undertake product trainings to stay current with product features, changes and updates

• Enroll in product specific and any other trainings per client requirements/recommendations

• Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client

• Update job knowledge by participating in self learning opportunities and maintaining personal networks

Deliver

No

Performance Parameter

Measure

1

Process

No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback

2

Self- Management

Productivity, efficiency, absenteeism, Training Hours, No of technical training completed