Quality and Process Excellence Lead - L1

Job Description

Role

Quality and Process Excellence Lead:

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Do

• Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment.

• Driving benchmarking and best practices deployment across accounts.

• Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.

• Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.

• Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.

• Driving projects to improve and maintain the profitability of the process.

• Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.

• Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen.

• Drive standardization practices and ensure strict compliance in internal and client defined processes.

• Ensure all process metrics are met.

• Lead consulting assignments and deliver business value to the customers through quality initiatives.

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