Job Description

Role Purpose

The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction.

͏

Title: Opsramp

Experience: 10 to 17 years

Location: PAN India

• Experience in the area of Enterprise monitoring, Event Management, Infrastructure Discovery, Automation, Configuration Management and Integration with ITOM solutions

• Minimum of 5 years of hands-on experience in Ops Ramp design, implementation and integration with 3rd party solutions

• Collects, generates, or helps refine high level requirements / use cases and creates implementation strategy, acceptance criteria (with input from the customer)

• Work with different engineering teams across the organization in order to determine scope for monitoring & event management solution designs and provide implementation roadmap

• Experience in monitoring database systems, Understand and manage systems upgrade path, scaling and automate routine tasks.

• Recommend best practice for configuration management for all Ops Ramp components.

• Responsible for the formation and implementation of Ops Ramp Solution standards, practices, Automations and procedures that best fits for an enterprise infrastructure.

• Should have good experience in Design, development, and implementation of IT Operations monitoring solutions with integration into other ITSM applications

• Design integration workflows using Ops Ramp Platform.

• Experience with REST and SOAP web services and use of connectors for integration.

• Solid understanding of integration design patterns, SOA/EAI best practices

• Ability to troubleshoot Ops Ramp (debuggers / flow analyzers) deployment issues

• Knowledge in using J2EE, XML, XSLT, JMS, JSON, SQL, Python, NodeJS

• Expertise in configuring Dynamic Applications, Business Services, Dashboard & Reports

• Hands on experience in infrastructure discovery through Ops Ramp platform and onboarding the Server infrastructure on to Ops Ramp platform.

͏

• Experience in System Administration

• Experience in monitoring Agent installation, Silo configuration and management

• Experience in event management functionality. Netcool Omnibus / Moogsoft / Splunk / MF Ops Bridge and other event management tools are added advantage.

• Experience in integration with Service Management tools like Service Now, BMC Remedy

• Knowledge in third party discovery tools like Service Now and BMC discovery is an added advantage.

• Strong understanding of Infrastructure network concepts and protocols.

• Experience in remediation of discovery and monitoring issues in the infrastructure

• Good analytical, problem solving, logical thinking. Standby support during non-office hour is required.

• Co-ordinating with support teams in resolving issues. Working with Vendor in updating the Patches, fixes, and version upgrades

• Interested to work in multi skilled environment and adapted to learn new technologies that supports any Enterprise Infrastructure

• Customer facing experience is a must