Job Description

Role Purpose

The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters

Responsible for doing FTE sizing for new/existing business, providing optimized solution. Coordinate with various stake holders and provide inputs from WFM standpoint.
Individual Contributor role
Utilization optimization opportunity identification
Understanding the customer requirements
Providing the solution to meet the customer requirements
Customer Relationship
End to End WFM Support
Ability to work on all planners and other analytics key deliverables
Analysis of reports including process dashboards & initiate appropriate action plans.
Supporting the Ops/Stake holders on internal and client calls, ensuring value-added inputs are shared.
Ensure effective planning of Volumes, Resources (Capacity planning and staffing. Maintains customer oriented approach and focus on key deliverable areas.
24 X 7 availability as per the RFP requirement

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Deliver

		**No.Performance Parameter Measure**

		1.
		Continuous Integration, Deployment & Monitoring of Software
		100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan

		2.

Quality & CSAT:

		On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation

		3.

MIS & Reporting:

		100% on time MIS & report generation