Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

͏

Do

• Update and maintain various valuation metrics and portfolio details for various real estate properties (existing or newly added) within the fund’s portfolio.

• Responsible for updating and maintaining databases as well as various real estate and debt trackers as a part of the quarterly packages presented to various senior stakeholders.

• Develop maintain and enhance databases that include acquisition / disposition tracking, peer comparison, third party data and performance attribution on a regular cadence.

• Ensuring accurate Portfolio Management data is provided to the investor reporting team or the LPs as and when requested.

• Collaborating with various teams and accurately updating portfolio management to produce various investor materials such as fund’s quarterly letters, marketing materials etc.

• Perform special projects and ad-hoc business case analyses determined by the needs of stakeholders.

• Undertake analysis to identify key trends and investigate unusual items and provide variance analysis, with explanations, to the stakeholders.

• Oversee co-ordination and submission of quarterly reporting with onshore and offshore teams ensuring the accuracy of the data.

• Continuously seek to create operational efficiencies and reporting enhancements.

• Ad-hoc projects in support of the firm’s businesses/new initiatives.

Maintain a consistent and strong focus on compliance and risk management

͏

• Update and maintain various valuation metrics and portfolio details for various real estate properties (existing or newly added) within the fund’s portfolio.

• Responsible for updating and maintaining databases as well as various real estate and debt trackers as a part of the quarterly packages presented to various senior stakeholders.

• Develop maintain and enhance databases that include acquisition / disposition tracking, peer comparison, third party data and performance attribution on a regular cadence.

• Ensuring accurate Portfolio Management data is provided to the investor reporting team or the LPs as and when requested.

• Collaborating with various teams and accurately updating portfolio management to produce various investor materials such as fund’s quarterly letters, marketing materials etc.

• Perform special projects and ad-hoc business case analyses determined by the needs of stakeholders.

• Undertake analysis to identify key trends and investigate unusual items and provide variance analysis, with explanations, to the stakeholders.

• Oversee co-ordination and submission of quarterly reporting with onshore and offshore teams ensuring the accuracy of the data.

• Continuously seek to create operational efficiencies and reporting enhancements.

• Ad-hoc projects in support of the firm’s businesses/new initiatives.

Maintain a consistent and strong focus on compliance and risk management

͏

Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

• Undertake product trainings to stay current with product features, changes and updates

• Enroll in product specific and any other trainings per client requirements/recommendations

• Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client

• Update job knowledge by participating in self learning opportunities and maintaining personal networks

͏

Deliver

		No
		Performance Parameter
		Measure

		1
		Process
		No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback

		2
		Self- Management
		Productivity, efficiency, absenteeism, Training Hours, No of technical training completed