Job Description

Role Purpose

The purpose of this role is to support delivery leadership teams by ensuring smooth delivery of products and platforms on technical front.

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Do

**Provide technical assurance for all high value products and platforms to clients**

	- Define the scope of technical delivery with the client in the agreement to upkeep the revenue & reputation of Wipro

	- Ensure successful delivery of critical projects within the organization by mitigating all the business and technology related risks.

	- Ensure successful software or application release; quality assurance, technical documentation, technical operations, training and technical support

	- Create and maintain a project plan that tracks the completion and delivery of all IT milestones, including development, quality assurance, documentation, and deployment

	- Highlight issues through Early Warning System to resolve any escalations proactively

	- Highlight all the financial, technical, functional risks which are foreseen before the start of the project and escalate it to the delivery teams to bridge the gaps

	- Provide timely technical assistance on client escalations within TAT

	- Support the external audit requirements related to product and platform processes

	- Review the master of service agreement terms with respect to technical implementation, the milestones to be achieved & its impact along with termination clauses

	- Provide Technical Solution which enables root cause and analyses system performance, along with highlighting solutions in low areas and work alongside to create performance management plan

	- Understand the legal terms in technical aspects to bridge contractual gaps in contracts

	- Ensure that technically & techno-commercially all contractual and projectgaps are closed

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Deliver

		**No Performance Parameter Measure**

		1
		Technical Delivery Assurance

of escalations resolved within TAT, minimum process exception, CSAT score, count of met /not met against project delivery plans

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