Job Description

rate:

• 200K/M

Location : Chennai – mandatory requirement

Band : B2/B3(5+ years)

Desktop Imaging (L3)

Job Description:

· Strong experience in Imaging solutions using MDT & SCCM

· Experience in building Bare metal, in-place upgrade and feature update OSD task sequence

· Creating driver packages and adding them Task sequences as well as Boot WIM

· Experience with ADK and replacing boot images and integrating drivers

· Good Experience on Task Sequences & scripting (PowerShell)

· Experience with Task sequence variables & HTA front end

· Stong understanding of Answer files and working experience with XML files

· In-depth knowledge of SCCM client installation, software distribution, remote control, and other SCCM issues, Windows OS, Modern Device management solution

• CMG, CDP,

· Expertise in SCCM packaging, network inventory, boundaries, installer and network designing, Windows Installation/Upgrade (Task sequence, feature update)

· In deploying, building, troubleshooting, and managing Bit locker encryption tasks on Windows devices using task sequence and scripts

· In using Microsoft Bit Locker Administration and Monitoring (MBAM), Scripting languages like VB, Power Shell, SQL queries

· In supporting Windows endpoint (7, 8 and 10), Windows Server (2012, 2016,2019)

· Extensive knowledge on log file tracking and troubleshooting

· Experience in Image capture and rebuild for Bare metal devices

· Experience in building VHD for VDI environments and using Citrix and Script optimizer

· Troubleshoot Driver related sys file or other bluescreen errors while imaging or testing

· Experience in UDI wizard

Roles:

· Day to day administration of imaging environment provide engineering innovative solutions to imaging needs

· Take part in desktop application management and deployment

· Ability to interface with customer technical teams and percolate it down to the technical delivery teams.

· Providing technical guidance to SCCM team and customer on imaging challenges

· Provide Tier 3 support and generate report using Excel

· Creating and updating technical documentation SOPs as required

· Team-oriented and able to operate with minimal supervision

· Proven analytical and problem-solving skills

· Up-to-date technical knowledge by attending educational workshops, reviewing publications

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Do

**Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)**

	- Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution

	- Conduct technology capacity planning by reviewing the current and future requirements

	- Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable

	- Strategize & implement disaster recovery plans and create and implement backup and recovery plans

**Manage the day-to-day operations of the tower**

	-  Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.

	- Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower

	- Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges

	- Develop shift roster for the team to ensure no disruption in the tower

	- Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.

	- Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps

	- Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

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Team Management

**Resourcing**

	- Forecast talent requirements as per the current and future business needs

	- Hire adequate and right resources for the team

	- Train direct reportees to make right recruitment and selection decisions

**Talent Management**

	- Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness

	- Build an internal talent pool of Hi Pos and ensure their career progression within the organization

	- Promote diversity in leadership positions

**Performance Management**

	- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.

	- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below

**Employee Satisfaction and Engagement**

	- Lead and drive engagement initiatives for the team

	- Track team satisfaction scores and identify initiatives to build engagement within the team

	- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team

	- Exercise employee recognition and appreciation

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Deliver

		No
		Performance Parameter
		Measure

		1
		Operations of the tower
		SLA adherence

		Knowledge management

		CSAT/ Customer Experience

		Identification of risk issues and mitigation plans

		Knowledge management

		2
		New projects
		Timely delivery

		Avoid unauthorised changes

		No formal escalations

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