Pharmacy CSR

Pharmacy CSR

Pharmacy Helpdesk:

• Hours are Monday-Friday 8:00 AM – 7:00 PM CST, and Saturday and Sunday 8:00 AM – 6:00 PM CST.

• Multiple shifts available

• Open 7 days a week

• Holiday availability required (most major holidays)

• Pharmacy CSR:

• Staffed by Pharmacy Technicians, LPNs (Licensed Practical Nurses), CMTs (Certified Medication Technicians), and some MAs (Medical Assistants).

• Possible shifts include:

• Monday-Friday, 8:00 AM – 5:00 PM

• Monday-Friday, 9:00 AM – 6:00 PM

• Monday-Friday, 10:00 AM – 7:00 PM

• Tuesday-Friday, 9:00 AM – 6:00 PM, plus Saturdays between 8:00 AM – 6:00 PM (every Saturday required)

• Saturday & Sunday between 8:00 AM – 6:00 PM, plus three weekday shifts (9:00 AM – 6:00 PM)

• Includes two consecutive weekdays off

• Pharmacy CSR description:

• The Pharmacy CSR is responsible for processing medication requests submitted primarily by phone, with some written requests, from healthcare providers and pharmacies.

• Utilize healthcare experience and apply MO Health Net criteria using an interactive application to determine review outcomes.

• Interpret and apply clinical rules and decision-making algorithms related to medications under review.

• Make final determinations regarding medication pre-certification based on established guidelines.

• Maintain a high level of accuracy and professionalism while handling a high volume of calls throughout the shift

• Effectively multitask in a fast-paced environment.

• Experience:

• Qualified candidates will have experience in one or more of the following: pharmacy services, healthcare settings, utilization review.

• Prior customer service experience is required.

• Experience working directly with pharmacists and physicians is required.

• Pharmacy Technicians or Licensed Practical Nurses (LPNs) preferred.

Pharmacy Helpdesk:

• Hours are Monday-Friday 8:00 AM – 7:00 PM CST, and Saturday and Sunday 8:00 AM – 6:00 PM CST.

• Multiple shifts available

• Open 7 days a week

• Holiday availability required (most major holidays)

• Pharmacy CSR:

• Staffed by Pharmacy Technicians, LPNs (Licensed Practical Nurses), CMTs (Certified Medication Technicians), and some MAs (Medical Assistants).

• Possible shifts include:

• Monday-Friday, 8:00 AM – 5:00 PM

• Monday-Friday, 9:00 AM – 6:00 PM

• Monday-Friday, 10:00 AM – 7:00 PM

• Tuesday-Friday, 9:00 AM – 6:00 PM, plus Saturdays between 8:00 AM – 6:00 PM (every Saturday required)

• Saturday & Sunday between 8:00 AM – 6:00 PM, plus three weekday shifts (9:00 AM – 6:00 PM)

• Includes two consecutive weekdays off

• Pharmacy CSR description:

• The Pharmacy CSR is responsible for processing medication requests submitted primarily by phone, with some written requests, from healthcare providers and pharmacies.

• Utilize healthcare experience and apply MO Health Net criteria using an interactive application to determine review outcomes.

• Interpret and apply clinical rules and decision-making algorithms related to medications under review.

• Make final determinations regarding medication pre-certification based on established guidelines.

• Maintain a high level of accuracy and professionalism while handling a high volume of calls throughout the shift

• Effectively multitask in a fast-paced environment.

• Experience:

• Qualified candidates will have experience in one or more of the following: pharmacy services, healthcare settings, utilization review.

• Prior customer service experience is required.

• Experience working directly with pharmacists and physicians is required.

• Pharmacy Technicians or Licensed Practical Nurses (LPNs) preferred.