Job Description

DoRESPONSIBILITIES

• Populating the CMDB

• Ensuring the pre-defined activities are aligned with the Change Management process

• Ensuring the CMS provides accurate and up to date information.

• Ensuring regular snapshots and Configuration Baselines are taken and protected

• Triggering an auditing process on the CMDB

• Implementing a Communications plan upon changes in the CMDB, using the RACI model.

• Ensuring backups are taken as appropriate

• Considering the usage of a Definitive Media Library as appropriate.

• Making recommendations for Service Improvement Plans

• Ensuring the Service Asset and Configuration process is performed as designed.

• Developing a Service Asset and Configuration Management process m

• Ensuring the Service Asset and Configuration Management process is fit for purpose.

• Ensuring process description meets objectives

• Sponsorship, design, and continual improvement of the process and its metrics.

• Following the organization's policies relating to employment

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KEY SKILLS AND COMPETENCIES

• Good analytic and decision-making skills.

• Good communication skills.

• Good presentation skills.

• Must have conflict resolution abilities.

• Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines

• IT hardware and Software setup, management and troubleshooting capabilities

• Configuration Management experience on document control, source code management, and Defect Management tools

• Should be able to create a CMDB repository

• Should have understanding of the software development lifecycle

• Experience of working in a multi-site environment

• Extensive experience with SCM tools and with build automation software

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