Job Description

Role Purpose

The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.

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Position: Kore.ai Developer

Required Skills

• Kore.ai Bot Development

• Design, develop, and deploy conversational bots using the Kore.ai XO Platform (Dialog Tasks, Node Flows, NLP configuration, Bot Kit SDK, Webhooks, Event Handlers).

• Build and configure conversational flows, entities, intents, tasks, and dialog orchestration.

• Develop custom server-side logic for bots using Python or Java, including fulfillment scripts, API integrations, and middleware logic.

• Optimize NLP performance by training utterances, improving intent accuracy, and tuning AI models.

• Implement IVR, voice, chat, and omnichannel bot experiences leveraging Kore.ai’s multichannel capabilities.

• Lead and represent Tech Team in Client calls and support solution and design discussion.

• Integrations & Backend Development

• Build robust REST and SOAP service integrations between Kore.ai and enterprise platforms (CRMs, CCaaS, internal APIs, databases).

• Develop custom middleware components using Python or Java for advanced processing, data enrichment, and orchestration.

• Implement authentication frameworks (OAuth2, JWT, API Keys, etc.) for secure integration with client systems.

• Support integration with contact center platforms (e.g., NICE CXone, Genesys) where applicable.