Job Description

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project, your role as OTC Specialist with English will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.

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Job requirements:

• Billing and dispatching

• Prepare ageing reports, review aged debtor's, compute & book bad debts provisions

• Customer Master Data management

• Reconcile customer payments and invoices, collection

• Unallocated cash management

• Process bank statements, cash flow forecast & variance reporting

• Customer and bank statements posting and reconciliation

• Investigate and solve discrepancies and variations

• Process customer refunds or adjustments

• Ensure successful resolution for open questions and tickets

• Manage customer credit limit

• Reporting process & reconciliations

• Manage queries from different parties

• Support internal/external audit

• Participate in testing and implementing new systems, projects or procedures

• Prepare and update documentation as appropriate

• Propose, drive and implement various / special projects and improvements

• Ad-hoc requests

• Other MEC and reporting activities

• Meeting targets, deadlines, SLAs

• Keeps track of volumes and quality of deliverables and reports at appropriate levels

• Training for newcomers

• Create different reports, dashboards for Business / internal purpose

• Act as an escalation point for issues raised by the client. Ensuring the fast resolution of these issues

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Candidate’ profile:

• Graduate/Experience in Accounting/Economics

• Exposure to Navision, Oracle is an advantage

• Previous work experience in OTC

• Good domain knowledge

• Proficiency in English

• PC literate in MS Office especially MS Excel

• Strong verbal/written communication skills

• Hard Working/Willingness to stretch

• Self driven in problem analysis and solving

• Drive for performance, results and improvements proactively

• Team player, open and co-operative

• Stakeholder management

• Able to handle escalations and business review sessions

• Open to travel if case

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Benefits for working with us:

• Competitive salary with attractive set of social benefits:

• Private Pension Plan;

• Monthly Benefit budget;

• Medical insurance;

• Life insurance

• Christmas bonus;

• Childbirth allowance;

• Relocation package for candidates willing to relocate;

• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;

• Personal development in a multinational working environment through nice extracurricular activities with the team;

• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;

• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);

• Extra annual leave days depending on tenure within Wipro;

• BOOKSTER opportunities;

• Nice designed and central business office;

• Fruits, coffee and tea on the house;

• Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;

• Employee Assistance program;

• Employee Referral Program with attractive incentive schemes

• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues