About the role
Job Description
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs
͏
Roles & Responsibilities:
- Behavioural - interpersonal and influence management skills , Behavioural
- Knowledge of Customer's Culture. , Domain
- Domain knowledge / Customer Centricity / Commitment Qualifications
College Graduate / College Undergarduates completed 4 semesters without back subjects and SHS Graduate with or without BPO experience.
Experience in call center will be an advantage.
Healthcare experience will be an added advantage
Decent communication proficiency is required
Mandatory Skills:
Provider Inbound
Required skills
Customer service
Design
Communication
About Wipro