Job Description

Job Description for Lotus Notes/Domino with Minimum 3 – 5 Years of relevant Lotus Notes Experience

Position Title

Lotus Domino / Lotus Notes Administrator – Japanese Language Support

Role Summary

We are seeking an experienced Lotus Domino / Lotus Notes Administrator with Minimum3–5 years of hands‑on experience to support and manage enterprise Domino environments. The role requires a native Japanese speaker to interact directly with Japan‑based users, stakeholders, and support teams.

Key Responsibilities

• Administer, maintain, and support HCL Lotus Domino / Lotus Notes environments.

• Perform user administration, including mailbox creation, access management, ACL handling, and group administration.

• Manage mail flow, replication, routing, and troubleshooting delivery issues.

• Monitor Domino servers for performance, availability, and health.

• Handle backup, restore, and disaster recovery activities for Domino servers.

• Support Domino upgrades, patches, and security fixes.

• Troubleshoot Lotus Notes client issues, including connectivity and replication problems.

• Coordinate with L1/L2 support teams and provide L3-level technical support when required.

• Communicate effectively with Japanese users and stakeholders for issue resolution, clarifications, and updates.

• Create and maintain technical documentation, SOPs, and operational guides.

• Ensure compliance with organizational security and audit requirements.

Technical Skills (Mandatory)

• Strong hands‑on experience with HCL Lotus Domino / Lotus Notes (Admin & Support).

Experience in:

• Domino server administration

• Mail routing & replication

• ID Vault / Notes IDs

• ACLs and database permissions

• Knowledge of Windows / Linux platforms supporting Domino.

• Experience with backup and monitoring tools for Domino.

• Understanding of security concepts related to messaging systems.

Language & Communication Skills (Mandatory)

• ✅ Native Japanese speaker – must be able to:

• Speak fluently with Japanese users

• Read and write Japanese emails and documentation

• Moderate English communication skills for internal coordination.

Good to Have

• Experience with Domino.

• Basic scripting knowledge (Lotus Script and Xpages)

• Exposure to ITIL processes and ticketing tools.

• Experience supporting global / Japan‑based customers.

• Basic Knowledge in Oracle , SQL, VB

Additional Notes

• This role requires direct interaction with Japan stakeholders, hence Japanese language proficiency is non‑negotiable.

• Candidate should be flexible to support overlapping Japan business hours, if required.

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