Job Description

• Program Operations Manager
• Digital Marketing

Curitiba, Brazil – 100% in-office work/position

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Job description:

Serving as liaison between client and Vendor development and operational team
Proactively update and flag to client emerging issues and offer actions to mitigate but also proactively share best practices to drive the global program forward
Optimize program operations with a focus on process management, key strategic initiatives per quarter and; ensure basics are always in place and operations manager proactively bring ideas and tangible actions to improve the business and performance
Walk the walk – Ensure agreed deliverables are met on time and in right quality
Regular coaching and development of the team lead group is indispensable to provide consistent messaging, coaching, performance management and prioritization of tasks of all teams. It is expected from the operations manager to ensure the performance corridor of different markets is very narrow and performance is as consistent as possible across markets within the same program
Ascertain that the quality assurance team ensures processes are in accordance with client expectations as well as contractually agreed number of quality audits are met
Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization
Able to clearly outline current performance drivers for their program(s) and actions to improve
Liaise with client Program Manager to ensure Vendor's Personnel meets client recommended requirements
Managing the scheduling and chairing of all account review meetings and work with client applicable manager(s) and/or dedicated operations lead(s) to review daily, weekly, and monthly operations and performance
In respect of client relevant products or operations which require prompt or urgent action or changes to relevant Support/Sales Services, the Operations

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Manager (or his/her nominee) shall also have the following responsibilities:

1. be available during all operations hours to receive client communications; and
2. confirm receipt of such communications as soon as reasonably practicable but in any event within 8 hours of issue by Client
3. promptly take and implement all reasonably necessary actions and measures to address the relevant issues as communicated by client

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Additional Requirement:

Diverse experience in scalable operations and sales environments ideally with experience in managing internal and external (3rd party Vendor partners) stakeholders to drive results.

Strong collaboration skills across function and regions, ability to adapt to a fast-paced, international work environment with a passion for making an impact and share best practices
Exceptional communication and presentation skills; able to articulate the story and drivers behind positive or negative performance trends tied to tangible actions
Strong critical and analytical thinking with an entrepreneurial and proactive mind-set
Ability to effectively prioritize tasks and manage time, even under high- pressure situations

Brings a solid level of seniority and maturity, able to align operation efforts with strategic business goals

Comfortable working across global portfolios with international & cross-functional teams

4-6 years of experience as a Program / Project Manager/ Business Consultant
Fluency and excellent communication skills in English. Spanish is a plus