Job Description

Role Purpose

The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account.

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Project Management Role: Client Facing

Location: Jefferson City MO

• Hands on Experience in Healthcare/Medicare Line of business.

• Hands on project management experience. Must be involved in day-to-day operations.

• Extensive experience in managing large IT J2EE applications using Agile, Incremental and Iterative, RUP & Waterfall methodologies.

• Experience in Application development, Maintenance and Support projects.

• Hands-on experience of project estimating using Function Point, Task Based and PERT.

• Liaisoning with Customers, vendor teams, and Businesses/Users for enhancing effectiveness of project delivery and operational

• Efficiency and overall responsibility for completing the project on time and within budget

• Acts as Interface for both the customer and teams for quality project deliverables

• Prepare, review and get approval of SoW/Plan for new AD projects won. Adherence to Project specific plan as per business

• norms agreed in customer contracts

• Planning the effort/cost estimation and scheduling for new projects

• Track project cost, schedule, and scope and status review with customer

• Hands on in Execution of the projects to customer agreed timeline and budget

• Ensure 100% adherence to SLAs for project delivery by team members and adhering to KPIs agreed in the contract with customers

• Responsible for CSAT and PSAT on overall project delivery

• Expertize Customer management

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