Job Description

Role Purpose

The purpose of this role is to lead DevOps team to facilitate better coordination among operations, development and testing functions by automating and streamlining the integration and deployment processes

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Job Title: AWS+ Kubernetes

Total years of experience: 8 to 10 yrs

Must have skill: AWS and Kubernetes

Location: Chennai/Bengaluru

Our ideal candidate should have overall minimum of 5+ years of IT experience out of which 3+ years in

• Bachelor Degree in Computer Science or Information Systems or equivalent applicable experience

• Software development domain and principles, including design patterns, code structure, programming languages, continuous integration (Git/SVN), continuous deployment (Azure Pipelines), and deployment orchestration (Chef, puppet, or equivalent)

• Demonstrated ability using and administering (core to advanced knowledge) of 2 or more of the following technologies:

• AWS EC2 / EKS / AKS / K8s administration and deployments

• Confluent and/or Apache Kafka administration.

• ADO / Devops tools

• Unix / Windows Administration

• Open Telemetry Metrics, Logs, Tracing

• Prometheus / Alert Manager

• Synthetic Monitoring libraries

• APM tools such as Elastic APM or others

• Experience with Shell scripting.

• Experience with network protocols and certificate management

• Intermediate understanding of the IT & Network infrastructure

• Intermediate troubleshooting knowledge

• Experience with Agile and Lean methodologies a big plus to produce in a fast-paced environment.

• Excellent communication skills both written and verbal and presentation skills

• ITOM/ITSM Integration experience. Service Now ITOM (Event Mgmt. & Operational Intelligence) experience Strong people management experience

• Nice to have AIOps (Artificial Intelligence Ops) strategy practice, implementation or on depth awareness.

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**Provide customer support/ service on the DevOps tools**

	- Timely support internal & external customers escalations on multiple platforms

	- Troubleshoot the various problems that arise in implementation of DevOps tools across the project/ module

	- Perform root cause analysis of major incidents/ critical issues which may hamper project timeliness, quality or cost

	- Develop alternate plans/ solutions to be implemented as per root cause analysis of critical problems

	- Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved

	- Provide knowledge transfer, sharing best practices with the team and motivate

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**Team Management**

	Resourcing

		- Forecast talent requirements as per the current and future business needs

		- Hire adequate and right resources for the team

		- Train direct reportees to make right recruitment and selection decisions

	Talent Management

		- Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness

		- Build an internal talent pool of Hi Pos and ensure their career progression within the organization

		- Promote diversity in leadership positions

	Performance Management

		- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.

		- Incase of performance issues, take necessary action with zero tolerance for ‘will’ based performance issues

		- Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below

	Employee Satisfaction and Engagement

		- Lead and drive engagement initiatives for the team

		- Track team satisfaction scores and identify initiatives to build engagement within the team

		- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team

		- Exercise employee recognition and appreciation

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Deliver

		**No.Performance Parameter Measure**

		1.
		Continuous Integration, Deployment & Monitoring
		100% error free on boarding & implementation

		2.
		CSAT
		Manage service tools

		Troubleshoot queries

		Customer experience

		3.

Capability Building & Team Management:

		% trained on new age skills, Team attrition %, Employee satisfaction score