Job Description

EXP : - 5+ years

Location : - BENGALURU

Intune Apps packaging and Administrator : -

Intune App Packaging:

• Support Windows Autopilot provisioning and Zero-touch deployment.

• Package and deploy enterprise application into format suitable for Microsoft Intune and SCCM (e.g. Win32 Apps, .Intune Win, MSI, MSIX, App-V, Line of Business Apps)

• Prepare, configure, and manage application deployments for both Intune (Win32 Apps, LOB Apps) and SCCM (Apps / Pkgs)

• Create and maintain detection methods, requirement rules, dependencies and supersedence logic to ensure reliable application deployment

• Troubleshoot and resolve application deployment and installation failures in both Intune and SCCM Environments

• Develop, Optimize and maintain installation, uninstallation and configuration scripts using PowerShell App Deployment Toolkit (PSADT), including handling pre & post installation

• Having a knowledge in packaging tools such as Admin Studio, install shield to build the packages

• Re-package and convert legacy sccm packages into modern Intune Win32 Format as per best practices

Intune Admin :

• Administer Microsoft Intune for device enrolment, configuration, compliance, and lifecycle management.

• Create and maintain Device Compliance Policies, Configuration Profiles, and Endpoint Security Policies.

• Deploy and manage applications, Windows update rings, and feature updates through Intune.

• Support Windows Autopilot provisioning and zero‑touch deployment.

• Monitor device health, compliance posture, and security baselines.

• Troubleshoot Intune-related issues for Windows, macOS, iOS, and Android endpoints.

• Work with Azure AD for device identity, Conditional Access, and role-based access control (RBAC).

• Maintain detailed documentation and reporting for configuration, compliance, and operational process

͏

Do

- **Ensure timely response of all the tickets raised by the client end user**

- Service requests solutioning by maintaining quality parameters

- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep

- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe

- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction

- Provide an acceptance and immediate resolution to the high priority tickets/ service

- Installing and configuring software/ hardware requirements based on service requests

- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations

- Provide application/ user access as per client requirements and requests to ensure timely solutioning

- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer

- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction

- Coordinate with on-site team for complex problem resolution and ensure timely client servicing

- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

͏

Deliver

		No
		Performance Parameter
		Measure

		1.

		100% adherence to SLA/ timelines

		Multiple cases of red time

		Zero customer escalation

		Client appreciation emails

͏

͏