Job Description

Role Purpose

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction

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• Install, configure, and maintain all network services, equipment, and devices.

• Monitor network performance and troubleshoot problems and outages

• Program routers, switches, and other network hardware

• Configure DNS servers

• Define, document, and enforce system standards

• Manages all system back-up and restore protocol

• Plans and supports network and computing infrastructure

• Schedule updates and upgrades

• Proficient in rack server installation and cabling.

• Ability to read and understand schematics and design documentation

• Proficient in cable management for functionality and esthetic purposes

• Possess excellent analytical and problem-solving skills

• Ensuring the effective administration of a new business network

• Performing troubleshooting on all programs when required

• Preparing post-mortem reports and performing trend analysis when there are system failures

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