Quality Assurance Analyst-System Engineer

Job Description

Role:

• The role is part of the team that review and approves access entitlements across the company.

• This team works closely with Information security team, so it is expected candidate understand the Infosec principles in an Enterprise Setup

• The ticketing tool is client's inhouse tool and candidate will be trained on the tool and SOPs once selected

• Access Reports and are to be reviewed on daily basis and corrective / confirmative actions are to be taken accordingly

• Collaborate with various application teams and Application owners

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Key skills

• Experience in handling tickets

• Ability to prioritize ticket

• Excellent communication skills and the role expect to talk to high profile users

• Teamwork and collaboration especially when tasks are dependent on multiple teams

• Conflict management and handling difficult users

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Typical Profile

• Service Desk or IT support with knowledge on ticketing tools

• Ability to prioritize tickets

• Excellent communication skills

• Demonstrates the above the listed skills

• Appreciates and enjoys performing the roles listed

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