Job Description

Designation: Analyst

Band: B1

Job Location: Bangalore ( Work from Office

Time: 6:00 PM-3:30 AM

JOB DESCRIPTION:

• Build customizations using extensions and scripts to meet business needs.
• Actively identify opportunities to leverage Coupa functionality to improve efficiency.
• Troubleshoot and debug production issues that users may have which could be data, process, Coupa configuration or integration related.
• Support the Procure-to-Pay department during the month-end/quarter-end/Year-end close process.
• Ensure that change control procedures are implemented and used for all production deployments.
• User administration including assignment of roles, & user access levels.
• User acceptance testing and system integration testing supporting instance upgrades and releases.
• Partner with the vendor, IT and the Reporting team to achieve organizational management information and business intelligence objectives.

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Deliver

		No
		Performance Parameter
		Measure

		1
		Process
		No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback

		2
		Self- Management
		Productivity, efficiency, absenteeism, Training Hours, No of technical training completed