Job Description

Job Description:

Join Infocrossing INC's BPS-IHS division as a Participant Service Specialist, where your role will be essential in delivering exceptional support to MO Health Net participants. This position involves managing a wide range of inquiries and requests, ensuring compliance with established policies and guidelines to support the healthcare needs of our participants.

As a Participant Service Specialist, you will be responsible for providing accurate, timely, and professional responses to telephone and written communications. Your commitment to delivering courteous and efficient service will be key in maintaining a high standard of participant satisfaction.

You will thrive in a fast-paced environment characterized by high call volumes and diverse participant needs. The role requires keen problem-solving abilities, strong interpersonal skills, and the capability to collaborate with cross-functional teams to resolve issues, update participant information, and contribute to the overall success of service initiatives.

The ideal candidate will have at least two years of telephone customer service experience coupled with a background in healthcare, public health, managed care, or human services. Attention to detail, adaptability, and enthusiasm for working in a collaborative team environment are critical attributes for success in this role.

Key Responsibilities:

• Respond promptly, empathetically, and professionally to participant inquiries across multiple communication channels including phone, email, and written correspondence.

• Accurately document all participant interactions in internal tracking systems to ensure seamless continuity of service and follow-up.

• Coordinate with healthcare providers, internal departments, and external partners to efficiently resolve complex participant issues and inquiries.

• Maintain and regularly update comprehensive knowledge of MO Health Net policies, regulations, and program updates to provide informed guidance and escalate concerns appropriately.

• Engage in continuous learning through training sessions and knowledge-sharing programs to stay current with industry best practices and improve service delivery.

• Contribute to team initiatives aimed at improving participant engagement and overall program effectiveness.

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Core Competencies:

• Client Centricity: Demonstrate empathy and a participant-first mindset by actively listening and responding effectively to participant needs.

• Passion for Results: Exhibit dedication to achieving high-quality outcomes and improving service excellence continuously.

• Execution Excellence: Maintain accuracy, timeliness, and professionalism in all participant interactions and processes.

• Collaborative Working: Work effectively within team structures and cross-department partnerships to achieve shared goals.

• Learning Agility: Embrace new information, policies, and technologies to adapt quickly and enhance job performance.

• Problem Solving & Decision Making: Analyze complex participant inquiries and provide appropriate solutions while adhering to established guidelines.

• Effective Communication: Convey information clearly, both verbally and in writing, ensuring understanding and engagement.

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Compensation & Benefits:

The expected compensation for this role ranges from $17/hour to $18/hour. Final salary offers depend on geographical location, compliance with minimum wage regulations, relevant skills, and industry experience.

This position is eligible for Wipro’s comprehensive benefits package, including medical and dental coverage options, disability insurance, paid time off (inclusive of sick leave), as well as other paid and unpaid leave options tailored to support work-life balance.

Please note, certain roles may require successful completion of a post-offer drug screening as per applicable state laws.

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Equal Employment Opportunity & Inclusion Statement:

Wipro is committed to fostering an inclusive workplace that embraces diversity and ensures equal employment opportunities for all employees and applicants. We strictly prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

We actively encourage applications from veterans and individuals with disabilities and provide accommodations throughout the recruitment and employment process to support equal participation.

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About Wipro:

At Wipro, we are driving a bold transformation to become a leading digital transformation partner. Innovation and reinvention are at the heart of who we are. We encourage our employees to continually evolve their skills, careers, and professional goals within an environment that values purpose and empowerment.

Joining Wipro means becoming part of a global organization dedicated to creating meaningful change and impact. We offer a collaborative culture where your voice is heard and opportunities for growth abound across diverse fields and industries.

We invite you to reinvent your world with us—advance your career in a forward-thinking company that champions diversity, inclusion, and empowerment every step of the way.