Job Description

• Provide L2/L3 operational support for Azure infrastructure services across production and non-production environments

• Manage and support Azure Resource Manager (ARM) based deployments

• Provision, monitor, and troubleshoot Azure Virtual Machines (Windows)

• Administer Azure Backup and Recovery Services Vault, including restore operations and backup health monitoring

• Manage patching and compliance using Azure Update Manager

• Support Azure Migrate activities including discovery, assessment, and migration support

• Configure and troubleshoot Azure Monitor, Log Analytics, alerts, and dashboards

• Support Windows Failover Clusters and DFS Namespace in hybrid environments

• Manage Azure Files and Azure File Sync implementations

• Administer Azure Storage Accounts and ADLS Gen2 Storage

• Review service tickets and incident trends to identify recurring issues and improvement opportunities

• Perform root cause analysis (RCA) and contribute to problem management

• Collaborate with cross-functional teams to ensure timely issue resolution

• Ensure adherence to security, compliance, and operational best practices

Required Skills & Technical Expertise

• 5+ years of hands-on experience in Azure Infrastructure Support

• Strong experience with:

• Azure Resource Manager (ARM)

• Azure Virtual Machines

• Azure Backup & Recovery Services Vault

• Azure Update Manager

• Azure Monitor & Log Analytics

• Azure Migrate

• Azure Files & Azure File Sync

• Azure Storage Accounts

• ADLS Gen2

• Solid understanding of Windows Server administration

• Experience with Windows Failover Clustering and DFS Namespace

• Strong problem-solving and analytical skills

• Experience reviewing and working on service tickets in SLA-driven environments

• Experience with scripting and automation, including PowerShell

Documentation & Process Improvement

• Review, write, and maintain technical documentation, runbooks, SOPs, and KB articles

• Ability to review and edit existing documentation for accuracy and clarity

• Identify gaps in operational processes and recommend continuous improvement initiatives

Soft Skills & Behavioral Competencies

• Ability to work independently, prioritize tasks, and manage workloads effectively

• Excellent verbal and written communication skills

• Strong interpersonal skills with a team-player mindset

• Solution-oriented attitude with a customer-focused approach

• Comfortable collaborating with multiple teams in high-pressure production environments

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