Job Description

Role Purpose

The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution

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Do

1. Bridging the gap between project and support teams through techno-functional expertise

   • For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment

   • Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines

   • Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch

   • Support the solutioning team from architectural design, coding, testing and implementation

   • Understand the functional design as well as technical design and architecture to be implemented on the ERP system

   • Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production

   • Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions

   • Write code as per the developmental standards to decide upon the implementation methodology

   • Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise

   • Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency

   • Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly

   • Support on-site manager with the necessary details wrt any change and off-site support

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1. Skill upgradation and competency building

   • Clear wipro exams and internal certifications from time to time to upgrade the skills

   • Attend trainings, seminars to sharpen the knowledge in functional/ technical domain

   • Write papers, articles, case studies and publish them on the intranet

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Deliver

		**No.Performance Parameter Measure**

		1.
		Contribution to customer projects
		Quality, SLA, ETA, no. of tickets resolved, problem solved,

of change requests implemented, zero customer escalation, CSAT

		2.
		Automation
		Process optimization, reduction in process/ steps, reduction in no. of tickets raised

		3.
		Skill upgradation

of trainings & certifications completed,

of papers, articles written in a quarter

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