Quality Assurance Consultant L2

Job Description

Role

Quality Assurance Consultant:

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Do

• Support process excellence initiatives and drive improvement projects.

• Drive benchmarking and best practices deployment across accounts.

• Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks.

• Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.

• Drive projects to improve and maintain the profitability of the process.

• Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors.

• Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes.

• Monitor and drive compliance requirements through Internal Common Minimum standards (CMS), ISO 9001, etc.

• Ensure all process metrics are met.

• Lead quality report and dashboards.

• Support in SOP and VSM creation.

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