Job Description

BMC Helix ITSM JD – Architect / Developer

• Excellent Written and Verbal communication skills to interact with business users, gather requirements and document workflow / integrations.

• Should have experience Solutioning ITSM deployment

• Should have experience interacting with Stakeholders for requirements gathering and solutioning the architecture.

• Strong understanding of BMC Helix SaaS multi-tenancy platform.

• BMC Helix ITSM customization, administration, and support in the latest version of Helix.

• Customization of various application in Helix PWA.

• In depth Knowledge of various workflows in Helix.

• Issue debugging and fixing of BMC Helix ITSM.

• BMC Remedy ARS custom application development.

• Configuration of SLM.

• Should have experience configuring IM, PM, CM, SRM, Service Catalogue, KM, RM, CMDB modules.

• Should have experience configuring hardware asset management (HAM) and software asset management (SAM) modules.

• Knowledge of Integrating with Third-party ITSM tools like Service Now, Manage Engine etc.

• Experience with migrating data from legacy system (Remedy, Manage Engine etc)

• In depth knowledge on BMC Helix Discovery module.

• Experience in service mapping and service health dashboard creation using BMC Helix Discovery module.

• Catalogue item development in DWP 21.3 & above

• Create and update complex catalogue item in DWPA.

• Development of catalogue in BMC Helix Business Workflows.

• Knowledge on UI/UX principles for designing catalogue items and service requests in DWP portal.

• Integrate catalogue items using REST pallet and other available connectors.

• Experience in scripting and customization using JavaScript and JSON.

• Experience in BMC Helix CMDB, Data Model, and various jobs.

• Experience on integrating CBMD with various data providers like BMC Helix Discovery.

• Integration using REST API and Webservice.

• Should have experience in automating workflows, business rules and processes with BMC helix

• Experience in integration using Atrium Integrator/spoon jobs.

• Proven track of AD/Ticketing/CMDB integrations.

• Knowledge in creating solution design.

• Experience in uploading and managing foundation data.

• Prepare complex reports based on Helix Dashboards/Smart reporting.

• Should have experience in creating test cases and validating end-to-end workflows.

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Do1. Provide tool design, development and deployment support for the project delivery

a. Interact with the internal project or client to understand the project requirement from a tool perspective

b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc.

c. Provide budget and timeline estimates for the tool development/ deployment as required

d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines

e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development

f. Conduct appropriate testing to ensure error free deployment of the tool on the project

g. Ensure deployment of tool on time and within the estimated budget

B͏MC Helix ITSM developer/ architect with immediate/early joiner required

Deliver No. Performance Parameter Measure

		1.

Tool Development and deployment:

		Quality of solution

		Timely development and within budget

		Timely deployment of tool

		Error free deployment

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