Job Description

Job Responsibilities:

• To work on Private Equity / Real Estate / Hedge Fund Operations such as Fund / Financial Accounting

• Book Keeping, Journal Posting, Preparation of Financial Statements. Management Fee Carried Interest and Expense Calculation & Posting. Capital Calls

• Preparation of Capital Call memos, LC Opening, Follow Up with LPs for funding Distribution

• Preparation of Distribution working, LP Memo Preparation, Fund Transfer Wire preparation, Repayment of LCs Reconciliation

• Cash Reconciliation, Cash Tracking, Posting Entries, Cash reporting. Tracking of Capital transactions. Valuation

• Valuation of Portfolio Investments.

• To prepare and submit Fund and Investor Reports accurately as per SLA

• To meet TAT and deliver error free services

• To work on partnership accounting Applications

• To strive to create a healthy and professional work environment in the team

• Display interpersonal skills in handling the day to day operations on the floor.

• Suggest and work on process improvements Idea

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Domain Skills:

• Very good understanding of Financial Accounting

• Genaral understanding of Capital Markets

• Genaral understanding of Banking

• Genaral understanding of Private Equity / Real Estate / Hedge Funds

• Hands on experience of Private Equity / Real Estate / Hedge Funds systems

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### **Deliver excellent customer service through effective diagnosis and troubleshooting of client queries**

	- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions

	- Assist clients with navigating around product menus and facilitate better understanding of product features

	- Troubleshoot all client queries in a user-friendly, courteous and professional manner

	- Maintain logs and records of all customer queries as per the standard procedures and guidelines

	- Accurately process and record all incoming call and email using the designated tracking software

	- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business

	- Organize ideas and effectively communicate oral messages appropriate to listeners and situations

	- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

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### **Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client**

	- Undertake product trainings to stay current with product features, changes and updates

	- Enroll in product specific and any other trainings per client requirements/recommendations

	- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client

	- Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver

		No
		Performance Parameter
		Measure
		1
		Process
		No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
		2
		Self- Management
		Productivity, efficiency, absenteeism, Training Hours, No of technical training completed