Job Description

Work Location – pls mention city and preferably office address as well

Hyd/Bengaluru

Rates including mark up
200K/M

Workplace Type: (Remote/Hybrid/Onsite)? If Hybrid, how many days onsite & offsite?

Hybrid

Years of exp needed

7+

No of positions - 1

Mandatory Skills:

Microsoft 365 services, email security, compliance, and threat management

Required Skills & Qualifications

Technical Skills

Strong experience with:

• Microsoft Exchange Online

• Share Point Online

• One Drive for Business

• Microsoft Teams

• Microsoft Teams Voice

Experience with:

• Microsoft Defender (Email & Threat Protection)

• Microsoft Purview (Compliance & Retention)

• Proofpoint Email Security

Knowledge of:

• SMTP mail flow

• SPF, DKIM, DMARC

• Email and security threat analysis

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Role Overview

We are looking for an experienced **Microsoft 365 Senior Engineer (L3)**to support and manage enterprise collaboration, messaging, and security platforms. This role will act as the highest level of technical escalation, handling complex issues, security incidents, and compliance requirements across Microsoft 365 and email security systems.

The ideal candidate will have strong hands‑on experience with Microsoft 365 services, email security, compliance, and threat management, and will work closely with IT, Security, and Compliance teams to ensure platform stability and data protection.

Key Responsibilities

Microsoft 365 Operations & Support

• Provide Level 3 (L3) support for Microsoft 365 services.

Troubleshoot and resolve complex issues related to:

• Exchange Online (email, mail flow, shared mailboxes)

• Share Point Online and One Drive (access, permissions, data retention)

• Microsoft Teams (chat, meetings, collaboration)

• Act as an escalation point for critical incidents and service disruptions.

• Perform root cause analysis (RCA) and recommend long‑term fixes.

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Security, Compliance & Governance

Support Microsoft Purview (Compliance) features including:

• Retention policies and labels

• Audit and e Discovery

• Data Loss Prevention (DLP)

• Ensure compliance with organizational and regulatory requirements.

• Support governance processes related to data lifecycle and retention.

Email Security & Threat Management

• Manage and support Microsoft Defender for Office 365.

Monitor, investigate, and respond to:

• Threat alerts

• Phishing and malware incidents

• Account compromise attempts

• Administer and support Proofpoint Email Security, including phishing response and policy tuning.

• Assist with protection of high‑risk / VIP users.

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Email Infrastructure & DNS

Manage and troubleshoot:

• SMTP relay configurations

• Email routing and connectors

Support and maintain email authentication standards:

• SPF

• DKIM

• DMARC

• Analyze email headers and delivery issues.

Collaboration & Reporting

• Work closely with Security, Compliance, and Infrastructure teams.

Prepare:

• Incident reports

• RCA documentation

• Operational and compliance reports

• Provide guidance and knowledge transfer to L1/L2 support teams.

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