Role and responsibilities

• Person will perform L2 activities of Storage Administration.

• Person will be using SSH based remote console, Command line (CLI) and Native administrative tools of and Net App, DELL EMC storage management and Native commands of SAN and NAS devices.

• Collaborate with various application areas on design requirements and interfaces.

• Monitor STORAGE systems and check for failures.

• Check disk space on STORAGE systems above thresholds.

• Troubleshooting the Cisco and Brocade switch alerts.

• Creation of STORAGE user accounts

• Log of email alerts into Remedy

• Sign off daily checks.

• Create weekly capacity reports.

• Simple RFC’s and releases driven by process.

• Investigate and resolve Remedy Tickets

• Respond to email alerts from subsystems.

• Regular checking of STORAGE console management solution

• Meeting SLA in time to fix the errors and problems.

• Problem determination and resolution on a 24x7 basis.

• Perform system administration activities on a Production Environment using SSH based Remote Console Operations

• Creation and updating of Document when required.

• AIX system administration (development and production servers).

• Account administration.

• Support TCP/IP for AIX/Linux.

• Disaster Recovery for AIX/Linux systems.

• Collaborate with Project Managers, Architects, Infrastructure staff and Applications areas to determine business and technical requirements.

Requirements and Skills

Requirements:

• Dell EMC and Net App Storage

• Experienced in storage/Server production environment.

• Proficient in SSH based Remote Console Operations

• Experience in using command line

• Experience in using Storage Manager

• Expertise in Volumes/Luns creation/Deletion, storage space management,

• Configuration, monitoring & analyzing event, alert logs, and appropriate actions taking, strong troubleshooting and Analyzing skills in storage environment and solving problems in a very short time,

• Pro-active measures and preventive measures for storage problems/errors.

Skills:

• Good hands-on experience on SAN, NAS on Dell EMC Net App storage

• Cisco and Brocade switch experience.

• Good Communication skills.

Required technical skills:

Key skills required: (in the order of priority)

• Very Good Working knowledge on SAN and NAS administration

• Understanding on Storage SAN/NAS environments

Specific domain: technical/ functional skills:

• Space and quota

• Upgrades and patches

• configuration and decommissioning

• Maintenance and troubleshooting

• File Server administration.

• Vendor coordination for break fix

• Performance Tuning

• Troubleshooting RAID and Mirroring

• Creating Disk Groups/RAID/Pools

• Create/Modify LUNs

• Assign LUN to a FC port.

• Configure a Switch in existing fabric.

• Create/Modify Zone sets.

• LUN Masking, Mapping, Removal, Decommission

• Expose a LUN to specific host HBA.

• LUN Expansion/Meta LUN

• Working on LUN visibility issue and troubleshooting

• Working with Storage management tools

• Manage Disaster Recovery Solutions

• Configure and troubleshoot hardware break fix.

• Software license tracking and reporting.

• Establish remote server management - install server management firmware / software agents and configure alerts.

• Establish Backup and Recovery Procedures for in scope servers.

• Install or upgrade necessary applications.

• Troubleshooting Fileservers boot up problems.

• Perform Microcode upgrades.

• Technology updating

• Provide SPOC for remote server backup and restore service requests.

• Document Monthly Customer Performance Report on established service.

• Working on Storage KPI reports

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Deliver

		No
		Performance Parameter
		Measure

		1.

		100% adherence to SLA/ timelines

		Multiple cases of red time

		Zero customer escalation

		Client appreciation emails

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