Team Lead

Job Description

Position: Team Lead

Wipro Band: B1

Voice/ Non-Voice: Non-Voice

Shift: 247 (Flexible to work in rotational shifts and week offs)

Qualification: Graduation & above

Experience: 24-48 months

Experience Breakup: BNon BPO - GIS Mapping + OSM

Essential Hiring Skills:

1. Minimum 4+ years of experience in GIS Mapping

2. 1.5 - 2 years of experience as Team Lead

3. Mandatory knowledge of Open Street Map(OSM)

4. Exposure to JOSM, iD editor, OSMCHA and GIS tools viz., ArcGIS, Qgis

5. Strong understanding of map editing, road network creation, POI mapping, geometry correction, and spatial data validation

6. Proven experience in team handling, task allocation, productivity tracking, and performance management

7. Proficiency in MS Excel, reporting dashboards, and data-driven decision-making

8. Strong numerical aptitude, with excellent analytical and problem-solving skills.

9. Excellent stakeholder management, communication, and client-facing skills

10. Ability to manage escalations, drive governance, and ensure operational compliance

Good to have Hiring Skills:

1. People management, coaching & mentoring

2. Stakeholder and client management

3. Performance management and employee engagement

4. SLA/KPI governance and operational excellence

5. Quality management and continuous improvement

6. Root Cause Analysis (RCA) and problem-solving

7. Conflict resolution and change management

8. Workforce planning, attrition, and shrinkage management

9. Advanced reporting, dashboard analysis, and data-driven decision-making

10. Project coordination and cross-functional collaboration

11. Process automation and transformation exposure

12. Strong communication and interpersonal skills

13. Excellent verbal, written, and presentation abilities.

Trainable Skills: Internal workflows & tools related to GIS - OSM - Mapping

Job responsibilities :

1. Collaborate with stakeholders from Wipro and the client to ensure timely achievement of deliverables.

2. Serve as a subject matter expert with deep knowledge of team-specific tools, workflows, and policies, acting as the liaison between management and operators.

3. Oversee execution of core teamwork orders and provide accurate reporting on progress and outcomes.

4. Lead and manage a team of operators, driving performance to meet defined SLAs.

5. Ensure delivery of project requirements, expectations, and timelines in alignment with customer priorities.

6. Assign daily tasks to operators based on project deadlines and client priorities.

7. Monitor operational quality and performance, implementing improvements where necessary.

8. Address workflow, modeling, and policy clarifications, escalating issues when required.

9. Identify opportunities for process improvement and actively support improvement initiatives.

10. Develop and maintain domain expertise in the workflows under your leadership.

Languages: English (Read/Write/Speak)

Nationality: Indian