Job Description

Rate : - 150K/M

Location : : Bangalore

ITIL Foundation: Thorough understanding of ITIL concepts, including Incident, Problem, Change, Support Request, and Transition.

Atlassian Tools: Proficiency in ITSM tools such as JIRA , and strong knowledge of JIRA and Confluence.

Automation: Experience in automating workflows and optimizing processes.

Process, Reporting, and Analytical Skills

Reporting: Ability to define, create, publish, and present reporting related to all services under management.

Problem Solving: Strong analytical and problem-solving abilities.

Professional & Preferred Skills:

Communication: Excellent communication skills for engaging with diverse groups.

CMDB (Preferred): Expertise in managing Configuration Management Databases (CMDB).

Infrastructure (Preferred): Familiarity with hybrid infrastructure environments (cloud and on-premises systems).

Data Skills (Preferred): Basic SQL skills for data analysis and report generation.

DevOps (Preferred): Knowledge of DevOps practices and tools.

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