Network Engineer L3

Job Description

Network Enginer L3 (Switching, Routing & Wireless)

Job Location: Mumbai

Job Requirements / Technical Skills Required:

Required skills:
LAN Switching, Wireless & WAN Technologies
Strong precise understanding with Hands-on Experience on the Network Switching Routing, Wireless Technologies

Switching-Routing (L2-L3) Technology:
Hands-on Knowledge and working experience of VLANS, VTP, ISL, 802.1Q, Ether-Channel,
STP, RSTP, MST, PVST, FHRP-Gateway Redundancy Protocols, Stacking, Switch Security,
SPAN, RSPAN, ACL (Standard & Extended), QoS, Port-Channel, Route-map, PBR, SVI, IP Routing, Port-monitoring/mirroring.

Wireless Technology:
Hands-on Knowledge and working experience of Cisco Wireless Controllers, AP
(Lightweight and Autonomous

• All Models), Flex Connect, HA/SSO, ACL, Routing, WAP Groups

Nexus Switches:
Hands-on Knowledge and working experience of VRF, VRF-Leaking, Spine-Leaf, VPC, FEX, VDC, OTV, VxLAN, FCoE, Fiber Channel
Hands-on Knowledge and working experience on Cisco 1900, 29xx, 35xx, 37xx, 38xx, 45xx, 65xx series switches; NEXUS 9K, 7K, 5K, 2K; Cisco WLCs: 3650, 5760, 3850, 25xx, 55xx,
8500 series and WISM2; Cisco APs: Aironet 1142, 1242, 1815, 1830, 1850, 2602, 27xx, 2800, 3800, 9xxx series

WAN / Routing Technologies:
Hands-on Knowledge and working experience of eBGP, iBGP, OSPF, IP SLA, Route-map, ACL,
Prefix-list, Static Routing, Route Re-distribution, MPLS, ILL, EIGRP, RIP Advantages.

Firewalls:
IPv4 Policy, Routing (Static), Zones, Nating, Public IPs, IPv6

Monitoring Tools:
PRTG, Cisco Prime, Nim Soft, HP NNMi, Solar Winds, What's UpGold, Net Brain, Ops Ram or any other tools

Central Services:
Knowledge of DNS/DHCP, NAT, IPSEC/GRE VPN, VMs, ISE, TACACS, NAC, Proxy Public

ITSM Tool:
Service Now, BMC Remedy
Understanding of: Knowledge of Incident Management, Problem Management, Change
Management Process, and ITIL Compliance.
Documentation Experience using tools like Visio, PPT, Excel, Word, Acrobat pro

Role & Responsibilities:

Ensure to close the tickets (Request, Incidents, Tasks, ITCHG, PBI, KB) in adhere SLA Time
Providing Guidance to L1 team to process the Tickets

Adhere the Compliance & Quality on Tickets:

Participation in Bridge calls/MI to troubleshoot the critical issues
Ability to work with different vendors
Working with different regions of clients for day to day Network issues, flexible in work timings
Working on medium/Major Network Projects
Co-ordination with different teams to resolve the Connectivity issues
Participating in CAB (Change Advisory oard) and presenting Change Requests; also, doing PIR (Post Implementation Review) for each changes and publish in report.
Participating, driving MIM and preparing RCA in PB Management.
Part of ARB (Architecture Review Board)/Engineering/Project team (internal and customer) for new design discussion, assessing and mitigating the risk.
Providing inputs on the in-scope IT landscape for enhancement
Leading / Driving the Technical discussion / reviews such as capacity planning, Risk reviews, major change planning, RCA, DR Drills
Owning the Major incidents and Project task for respective tower / domain
Providing inputs and assistance in technical changes such as Technology refresh, Migrations, New implementation / Roll out
Perform analysis based on trend reports, capacity reports etc for in-scope IT landscape
Provide inputs for fine tuning / enhancement with impact analysis of the fine tuning changes
Discussion with OEM / Vendor / Suppliers for performance improvement

Do

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
• Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
• Conduct technology capacity planning by reviewing the current and future requirements
• Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
• Strategize & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day-to-day operations of the tower
• Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
• Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
• Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
• Develop shift roster for the team to ensure no disruption in the tower
• Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
• Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
• Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

Team Management

• Resourcing
• Forecast talent requirements as per the current and future business needs
• Hire adequate and right resources for the team
• Train direct reportees to make right recruitment and selection decisions
• Talent Management
• Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
• Build an internal talent pool of Hi Pos and ensure their career progression within the organization
• Promote diversity in leadership positions
• Performance Management
• Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
• Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
• Lead and drive engagement initiatives for the team
• Track team satisfaction scores and identify initiatives to build engagement within the team
• Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
• Exercise employee recognition and appreciation

Deliver

No

Performance Parameter

Measure

1

Operations of the tower

SLA adherence
Knowledge management

CSAT/ Customer Experience:

Identification of risk issues and mitigation plans
Knowledge management

2

New projects

Timely delivery
Avoid unauthorised changes
No formal escalations